Frequently Asked Questions
Everything you need to know about the BallPark Pouch™ and more.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-against-skin friction.
How do I find the right size for me?
We recommend choosing your size based on your waist measurement. You can find our detailed size guide on each product page to ensure the perfect fit for your body type.
What is your return and exchange policy?
We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase.
How should I wash and care for my SAXX?
To maintain the longevity of your underwear, machine wash cold on a gentle cycle and tumble dry low. Avoid using bleach or fabric softeners.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your order sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.